Privacy Policy

  1. Introduction
    JP Real Estate Property Management Pty Ltd ACN 673 773 950 as trustee for JP Real Estate Trust ABN 42 558 787 613 (referred to as “J&P Real Estate”) is a real estate service located in Logan, Australia, providing commercial and residential property sales, property management, and leasing services (collectively referred to as “services”). We are dedicated to safeguarding the information provided to us, or collected by us, through our websites, services, or third parties associated with our business. We adhere to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).

This Policy describes how we collect, use, disclose, and protect personal information. It should be read in conjunction with any terms and conditions governing your use of our website and any location-specific legal notices. By using our website or providing us with personal information, you consent to our collection, use, and disclosure of your personal information in accordance with this Policy and any other applicable arrangements.

In this Policy:

  • “Act” refers to the Privacy Act 1988 (Cth) as amended from time to time;
  • “personal information” has the meaning given in the Act, generally referring to any information or opinion about you that identifies you; and
  • “us,” “we,” and “our” means J&P Real Estate and our Related Bodies Corporate as defined in the Corporations Act 2001 (Cth).

    2. Types of Personal Information Collected
    We only collect personal information necessary for our functions or activities. The types of personal information we may collect depend on your interactions with us and can include, but are not limited to:
  • Your name and contact details (e.g., email address, phone number, residential address);
  • Information required for contracts, leases, or transactions (e.g., date of birth, government ID, previous addresses, employment and financial details);
  • Household information (e.g., number of residents and their ages);
  • Records of your communications and interactions with us;
  • Details of your preferences, interests, and behavior related to our business;
  • Information about visits to our website (e.g., traffic volume, IP address, device location);
  • Publicly available information from online sources; and
  • Any other personal information necessary to facilitate your dealings with us.

We may also gather non-personal data, such as anonymous survey responses or aggregated information about user interactions with our website.

3. How Personal Information is Collected
Typically, we collect personal information directly from you, but occasionally we may gather it indirectly through third parties associated with our business. We collect personal information when you:

  • Contact us (online, by phone, email, or social media), provide your details, or request information or services;
  • Show interest in our services;
  • Complete an enquiry form on our website;
  • Attend an open home, property inspection, or other events hosted by us;
  • Visit our website or mobile app, or those of associated parties;
  • Provide personal information to a third party (including other agencies) that is shared with us;
  • Participate in promotions, competitions, or surveys; or
  • Post reviews/comments on our website or social media.

We may also collect personal information from third parties you interact with, such as:

  • Agencies or platforms through which you’ve submitted enquiries;
  • Credit, law enforcement, or government agencies;
  • Your employer;
  • Your representatives (accountants, solicitors, advisers, etc.).

When applying for a position with us, we may collect information from recruitment consultants, previous employers, and other relevant parties to assist in our hiring decisions. This Policy does not apply to acts and practices regarding employee records of current and former employees, which are exempt from the Act.

4. Use of Your Information
We collect, hold, use, and disclose your personal information for purposes including:

  • Providing services or information to you as requested;
  • Responding to inquiries or complaints;
  • Identifying services or properties that may interest you;
  • Operating, protecting, improving, and optimizing our website and user experience through analytics and research;
  • Conducting business functions requiring third-party access to information;
  • Maintaining required records;
  • Complying with legal obligations and enforcing agreements;
  • Considering employment applications.

While you may interact with us anonymously in some cases, if we cannot obtain your personal information, we may not be able to fulfill your requests.

5. Disclosure of Your Information
Your personal information will only be disclosed as outlined in this Policy, with your consent, or as required by law. We may share your information with associated parties for business operations, including:

  • Technology services: IT support, web hosting, cloud services, and payment processors;
  • Communication, marketing, and advertising providers;
  • Administrative services: couriers, mailing services, and utility providers;
  • Professional services: accountants, solicitors, business advisors, and contractors;
  • Our related bodies corporate within Australia;
  • Any parties to whom our assets or businesses are transferred;
  • Specific third parties authorized by you; and
  • Government agencies or as required by law.

We may also disclose your personal information to trusted third parties who hold additional information about you, enabling us to develop anonymized consumer insights to better understand your preferences.

6. Disclosure Overseas
Some data storage and IT service providers may be located outside Australia. We may disclose your personal information to these entities and will take reasonable steps to ensure they protect your information in a manner consistent with the Act.

7. Direct Marketing
We and our selected business partners may send you direct marketing communications about our services and properties that may interest you, via emails, SMS, mail, or other methods in accordance with the Act.
You may opt-out of receiving marketing materials by contacting us at admin@jprealestate.com.au or using the opt-out facilities provided in any marketing communication.

We may engage third-party companies to provide marketing or advertising services on our behalf. These companies will only have access to the personal information necessary to deliver the service.

8. Security
We store your personal information electronically and in hard copy within our offices and through our service providers. We implement reasonable security measures to protect your personal information, including:

  • Security standards, policies, and procedures;
  • Compliance with appropriate security standards by our data storage providers;
  • Restricted access to databases and hard-copy information;
  • Password-protected database access;
  • Employee and associated party obligations to protect personal information; and
  • Secure destruction of unnecessary personal information.

While we strive to protect your information, the internet is inherently insecure, and we cannot guarantee the security of personal information transmitted online. Any transmission is at your own risk.

9. Cookies
When using our website, we may send “cookies” to your device. A cookie is a piece of information identifying your device and tracking your activity on our website. This information helps us improve our services and user experience. Types of information collected may include IP address, location data, and usage patterns.
You can disable cookies by adjusting your browser preferences.

10. Third-Party Sites
Our website may contain links to third-party websites for convenience. We are not responsible for the privacy practices or content of those sites, and their privacy policies may differ from this Policy. We encourage you to review those policies before using such websites.

11. Accessing Information We Hold About You
We aim to keep your personal information accurate and up-to-date. If you believe your information is inaccurate or wish to obtain a copy of your personal information, please contact us in writing.
We may need to verify your identity before processing your request. Where permitted under the Act, we may decline your request and provide a written explanation for our decision.

12. Making a Complaint
If you have concerns or complaints regarding this Policy or our use of your personal information, please contact us. We will investigate and respond as soon as practicable.
If you remain dissatisfied with our response, we will provide information on further steps you can take.
You may also submit a complaint to the Office of the Australian Information Commissioner (OAIC) at:

GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

13. Status of This Policy
We regularly review and may update this Policy. The most recent version will be displayed on our website.